Graduate Capacity Optimisation Analyst

Salary:

27878 GBP Annual

Pension:

A Civil Service Pension with an employer contribution of 28.97%. Please refer to the Civil Service Pensions website for more information.

Type:

Full time

Fixed Term:

24 Months

**Please note: The advert will close at 11:59PM the night before the listed closing date.**

SLC offer a blended working model which will typically be 2 days in the office and 3 days from home.

Your Future Starts here

Student Loans Company is a non-profit making Government-owned organisation to provide loans and grants to students in universities and colleges in the UK. Since 1989 we have enabled our customers to invest in their futures by delivering secure accurate and efficient assessment payment and repayment services.

Our Values

Culture is at the heart of everything we do at SLC and we are guided by our five values which help make SLC a great place to work:

• Honesty: We act with integrity and transparency sharing information openly and addressing challenges with courage.
• Empowerment: We enable people to take initiative make impactful decisions and continuously learn and grow.
• Accountability: We deliver on commitments own our successes and mistakes and strive for quality outcomes.
• Respect: We value diverse perspectives actively listen and create an inclusive environment where everyone belongs.
• Trust: We collaborate across teams build dependable relationships and work as one to deliver for our customers.
  

These values are more than wordsthey guide our decisions shape our collaborations and strengthen our impact on the students we serve.

About the role

This is a fantastic opportunity to work in a fast-paced collaborative environment where the focus is to deliver progress not perfection and where dedication innovation embracing curiosity and teamwork underpin everything we do.

Capacity Optimisation are responsible for Forecasting Scheduling Real Time Management and Workload Management of Student Finance Advisors/ Officers across front and back-office Operations directorate utilising IEX Workforce Management (WFM) solution alongside Avaya CMS for call routing OPX and Salesforce for processing work routing and Salesforce for self-serve/ Live chat routing.

You will support the delivery of key projects and initiatives within the Operational Optimisation Enablement and Knowledge division. As part of a 24-month rotational programme you will gain exposure to critical business activities while developing core skills aligned to real-time management scheduling forecasting and work loading responsibilities. Through structured learning modules and on-the-job experience you will build technical knowledge strengthen professional capabilities and contribute to achieving business objectives.

You will manage on-the-day performance including workload assignment create and maintain schedules and forecast future demand to enable consistent and efficient service for customers. You will also have exposure to Enablement/Knowledge responsibilities which support the main capacity optimisation responsibilities.

You should bring fresh thinking as you rotate through the individual departments and work closely with experienced colleagues receiving mentorship and actively participating in projects that drive value for the organisation.


What you bring:

Essential

• Degree-level qualification in Business Management Administration Mathematics Statistics or related field at 2.2 or above anticipated by Summer 2026 or gained within the last two years
• The ability to
  • communicate and collaborate effectively with colleagues and customers by actively listening delivering quality information timely
  • manage interpret and use data to support decision making and drive effective outcomes
  • use digital tools and technologies to communicate access information and solve problems
  • identify assess and manage risks to minimise potential impacts
  • demonstrate readiness to new ways of working and remain effective in ambiguous situations while identifying opportunities for continuous improvement
  • work under pressure and adapt quickly to changing priorities.
• Strong analytical skills

Desirable

• Knowledge of resource planning scheduling or forecasting demonstrated by education or placements/previous experience
• Awareness of contact centre metrics and workforce planning demonstrated by education or placements/previous experience
• Understanding or knowledge of relevant technologies software and tools commonly used in back-office processing such as document management systems workflow automation tools or specific industry software through education or placements/previous experience
  
  

Further Information

We will be hosting an information webinar for candidates who would like to know more about the Graduate programme and the recruitment process. If you would like to attend please see details of the session below;

Tuesday 24th February 4:00pm - 5:00pm - please email and we will send a link for this session.

You can expect more from a career with SLC. We support colleagues to unlock their potential through our Career Pathways development programme and offer an excellent benefit and rewards package that includes:

• 28 days annual leave plus 8 public holidays
• Option to buy/sell annual leave
• Flexi-time and enhanced flexible working options available
• Option to join the Civil Service pension scheme
• Life insurance cover for 4 x annual salary
• Enhanced company sick pay and family leave including maternity paternity and adoption
• Contributory lifestyle benefit options including discounts at hundreds of retailers cycle to work scheme access to the Civil Service Sports and Leisure Club for discounted gym memberships and an optional dental insurance scheme
• To find out whats its like to work at Student Loans Company click here SLC Careers

The Legal Bits

Well need you to confirm you have the right to work in the UK. If we offer you a job and you accept there are some background checks we need to complete before you can start with us. This will include employment history criminal record check credit reference check and fraud check.

SLC are committed to ensuring our recruitment processes are inclusive for all candidates and will make reasonable adjustments for those who consider themselves to have a disability or long-term condition in line with the Equality Act 2010. Our application process provides candidates with the opportunity to request reasonable adjustments but if you would like to discuss this in more detail please email .


Sound good If so please apply below and a member of our dedicated Recruitment Team will be in touch!