Customer Service Representative

Scottsdale, AZ - USA

Hourly Salary: $ 25 - 30

Posted on: 18 days ago

Vacancies: 1 Vacancy

Job Summary

Benefits:

401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Health insurance
Paid time off
Profit sharing

Were a mission-driven organization dedicated to supporting families with clarity compassion and excellence. Our team works every day to make complex processes feel simple approachable and stress-free. If you love helping people solving problems and creating positive experiences youll feel right at home here.

The Customer Service Representative is the warm reliable first point of contact for applicant families and donors. Youll provide clear guidance answer questions and ensure every interaction reflects our commitment to service accuracy and care.

What Youll Do

Respond to phone calls emails and messages with professionalism empathy and clarity
Guide families through processes and requirements in a simple friendly way
Support donors with accurate information and timely follow-up
Document interactions and maintain organized records
Collaborate with internal teams to resolve issues and improve workflows
Identify opportunities to enhance the customer experience
Represent our mission with warmth patience and integrity

You will need to bring:

Strong communication skills clear friendly and confident
Ability to engage in real human conversations rather than rely on scripts
Ability to explain complex information in simple language
Attention to detail and comfort with administrative tasks
Must be comfortable making decisions independently; this is an empowered role not an approvalbased call center
Experience in customer service
Bilingual skills are a plus but not required.

Compensation: $25.00 - $30.00 per hour

About Us

Our Core Values:

Honor God in all we do.

Serve our community and each other.

Always act with honesty and integrity.

Give the people we come in contact with more than they expect.

Communicate clearly openly and often.

Strive to build long term relationships.

Be humble.

Required Experience:

Unclear Seniority

Benefits:401(k) matchingBonus based on performanceCompetitive salaryDental insuranceHealth insurancePaid time offProfit sharingWere a mission-driven organization dedicated to supporting families with clarity compassion and excellence. Our team works every day to make complex processes feel simple ap...