Operations Representative

First Entertainment Credit Union

Job Location:

Hollywood, FL - USA

Monthly Salary: $ 26 - 32

Posted on: 21 days ago

Vacancies: 1 Vacancy

Job Summary

First Entertainment is seeking a motivated Operations Representative to join our Operations team and support a variety of backoffice processing functions across multiple desks. While representatives may be assigned a primary desk the position is crossfunctional. As the Operations Representative you will be responsible for areas such as ACH Wires Check 21 Fiduciary Servicing Legal Processing Overdraft Solutions Unclaimed Property or Mobile/ATM Deposits.

The Operations Representative is responsible for performing accurate timely and compliant processing of member transactions maintenance requests and operational workflows. This role focuses on transaction processing exception handling and strict adherence to regulatory and procedural standards. Operations Representatives ensure operational accuracy minimize risk and deliver consistent member experience across assigned workflows.

This full-time hybrid opportunity reporting to the Associate Manager Operations is based in Hollywood CA. The targeted hourly pay for the role in California is between $26 and $32.

Responsibilities

Process daily work queues with accuracy and within established service level agreements.

Perform account updates corrections and verification steps in accordance with policy and regulatory requirements.

Review documentation for completeness accuracy and compliance maintaining audit-ready documentation and accurate electronic records.

Complete exception processing and research to resolve discrepancies escalating irregularities or potential risks appropriately.

Identify opportunities and suggest practical ideas to improve everyday tasks workflows accuracy efficiency or clarity within assigned desks.

Support a culture of continuous improvement by proactively communicating pain points recurring issues or patterns.

Follow up with members regarding account changes or identified oversights to ensure full understanding provide clarification and obtain appropriate approvals.

Apply federal/state regulations and internal procedures to all work performed handling sensitive member information with strict confidentiality.

Participate in cross-training to support multiple desks as operational needs evolve.

Contribute to a consistent collaborative and serviceoriented environment.

Perform any other assigned duties as needed.

Requirements

1-2 years of work-related experience in a full-service financial institution or experience in a related position in a related field preferred.

In-depth knowledge of Credit Union products and services procedures and guidelines and field of membership requirements.

Thorough knowledge of regulations applicable to essential responsibilities.

Effective communication skills across all levels of audience.

Proficiency in MS Office products (Word Excel Outlook).

Working experience in Symitar for Windows (Episys) preferred.

First Entertainment Credit Union does not utilize artificial intelligence (AI) tools in any part of the hiring process. This includes reviewing applications analyzing resumes or evaluating candidate responses. All hiring decisions are made exclusively by our hiring teams in compliance with applicable employment laws and regulations to ensure fairness transparency and equal opportunity.

Required Experience:

Unclear Seniority

First Entertainment is seeking a motivated Operations Representative to join our Operations team and support a variety of backoffice processing functions across multiple desks. While representatives may be assigned a primary desk the position is crossfunctional. As the Operations Representative you ...