Client Services Specialist I

At SPL the work you do matters. Our teams provide trusted energy and environmental testing and measurement solutions that protect communities support critical infrastructure and safeguard the environment. With a nationwide footprint and opportunities for growth across multiple locations and disciplines SPL is a place where you can build a career while making a real-world impact.

Were searching for a Client Services Specialist I to join our environmental laboratory team in Commerce City CO.

In this role youll support client-facing and administrative functions that ensure accurate timely and professional service delivery. From entering and maintaining client and project information in the Laboratory Information Management System (LIMS) to preparing documentation coordinating workflows and supporting reporting and billing your work helps ensure accuracy efficiency and a positive client experience across the laboratory.

What Youll Do

• Serve as a primary point of contact for clients responding to inquiries requests and updates in person by telephone and via email;
• Set up and maintain client accounts and project information in LIMS ensuring accurate and complete documentation;
• Coordinate with laboratory field and administrative teams to support timely sample submission processing and reporting;
• Prepare process and distribute client documentation and deliverables including reports invoices quotations and electronic data files;
• Review and monitor work orders to ensure accurate configuration documentation and billing;
• Support internal workflows to meet turnaround time requirements and client expectations;
• Provide backup coverage for team members during absences or periods of increased workload;
• Perform other duties as assigned.

What Were Looking For

• High School Diploma or equivalent
• Prior experience in customer service administrative support or a professional services environment;
• Experience working in a laboratory environmental scientific or technical setting is a plus;
• Proficiency in Microsoft Office Suite and other Windows-based software
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Strong attention to detail with effective organizational and time-management skills

What We Offer

• Competitive compensation
• Medical dental and vision coverage
• 401(k) with company match
• Employer-paid life AD&D and disability insurance
• Paid time off sick leave and paid holidays
• Paid parental leave
• Employee Assistance Program (EAP)
• Tuition reimbursement and professional development support

Schedule & Travel

• Full-time onsite position following a standard Monday through Friday schedule
• Flexibility to work beyond standard hours including evenings or weekends as operational needs require

Physical Requirements & Working Conditions

• Primarily office-based with regular use of computer systems and standard office equipment;
• Ability to sit for extended periods with occasional standing walking crouching or kneeling;
• Ability to lift up to 10 pounds occasionally;
• May be required to occasionally lift up to 75 pounds when assigned to specific locations and as operationally required;
• May involve limited exposure to laboratory or sample receiving areas with associated odors or chemicals; appropriate PPE provided.

Our Commitment to Diversity & Inclusion

At SPL we believe that a diverse team is a strong team. We are proud to be an equal opportunity employer committed to creating an inclusive environment where all employees can thrive. We make all employment decisions based on qualifications merit and business needs without regard to race color religion sex gender identity or expression sexual orientation national origin age disability veteran status or any other legally protected characteristic. We are also committed to providing reasonable accommodations to applicants and employees with disabilities or for sincerely held religious beliefs in accordance with applicable laws. If you need assistance or an accommodation during the application process please let us know.

Visa Sponsorship

At this time SPL is not able to offer visa sponsorship for this position. We sincerely appreciate your interest and understanding and we encourage you to explore other opportunities with us that may be a fit in the future.