Passenger Relations Officer
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Job Location:
Monthly Salary:
Posted on:
24 days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
The successful candidate will be part of Premium Passenger Services (Airport Operations) unit in SIAs Customer Services & Operations successful candidate will be part of a dynamic team managing the day-to-day operations of the SIA flagship SilverKris Lounge as well as rendering First Class service to our premium passengers. He/she must possess team spirit to handle operational issues together internally and across departments and have a keen service-oriented attitude to ensure that all passengers needs are met and even exceeded.
Key Responsibilities
- Ensuring smooth operations of SilverKris Lounge (SKL) and Krisflyer Gold Lounge (KFGL)
- Providing personalized services and assistance to our premium passengers at SKL KFGL and various areas of the airport
- Handle and resolve escalated passenger complaints
- Perform backroom duties such as monitoring flights and liaising with traffic staff
- Supervise coach and monitoring of all staff on operational matters to ensure that lounge duties are carried out efficiently as a team
- Liaise with SIN Hub on flight delays and special handling
- Meet and assist VIPs to and from SKL
- Ensure good housekeeping of the Lounges
- Provide efficient administrative support
- Required to work shift hours including overnight shifts weekends public holidays; and
- Perform any other duties as assigned
Requirements
- Possess a NITEC/Higher NITEC/Diploma in any discipline
- Proficient in the English Language and another language e.g. Chinese French German Italian or Korean for servicing of international customers
- IT Proficiency e.g. MS Office
- Experience in front-line customer service is preferred
- Ability to perform shift duties and demonstrate initiative
- Adept in teamwork communication and customer-oriented
We thank all candidates for your interest in Singapore Airlines and regret that only shortlisted candidates will be notified.
Required Experience:
Unclear Seniority
Key Skills
- English
- Academics
- Creative
- Domestic
- Games
- IT Sales
About Company
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