Pension Administrator Advisor

About Great Britain Outsourcing Team:

The Outsourcing Great Britain business delivers highquality pension administration services supported by industryleading technology and robust internal control the United Kingdom the business is a leading administrator for the top 200 private sector pension schemes supporting medium to large organizations. It also provides administration services for Willis Towers Watsons LifeSight Defined Contribution master trust and One Defined Benefit fullservice solution.

The business offers integrated solutions and memberfocused digital tools that enable clients and members to manage pension benefits efficiently and accurately. A culture grounded in professional excellence and continuous improvement supports the delivery of reliable membercentric services and contributes to strong client retention.

About the Role:

Highperforming organizations cultivate and develop talent while balancing costs and rewards effectively. From employee benefits to executive compensation this role supports a holistic approach grounded in leadingedge thinking data insights analytical tools and technology solutions. The objective is to identify innovative ways to motivate employees promote wellbeing and implement solutions that drive effective outcomes for clients and members.

Roles and Responsibilities:

• Consistently deliver a highquality customer experience to clients and members.
• Manage queries and service requests using approved standard correspondence and established procedures.
• Identify and escalate potential issues or complaint cases in line with defined processes.
• Ensure complaint handling procedures are adhered to and that all complaints are immediately reported to the Senior Administrator.
• Seek clarification and guidance when errors or complexities arise.
• Monitor individual workflows to ensure service level commitments are achieved.
• Prioritize and manage workload effectively while maintaining a structured and rolling schedule of objectives.
• Accurately perform manual calculations in accordance with defined pension administration processes.
• Demonstrate and uphold the firms values in daily work activities.
• Communicate clearly and professionally with clients and members through written correspondence including email and formal letters.
• Proactively identify opportunities to improve service delivery to clients and members and communicate recommendations to the Senior Administrator or Team Leader.
• Participate actively in team huddles and operational meetings.
• Proactively support key initiatives aimed at implementing process or system improvements.
• Ensure that any feedback including errors or control breaches identified within processes is promptly escalated to the Team Manager.

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• Graduation

Skills and Experience

• Demonstrated ability to work effectively in a highpressure environment while consistently meeting defined performance targets and service delivery expectations.

• Strong interpersonal capabilities including the ability to communicate clearly and professionally through both written and verbal channels.

• Customerfocused approach with a strong emphasis on service quality accuracy and attention to detail.

• Demonstrated experience in pension administration with domain knowledge across Defined Benefit and Defined Contribution pension schemes.

• 1 to 3 years of relevant experience in United Kingdom pension administration including processing transactions related to leavers retirements transfers and deathrelated cases.

The Application Process

• Stage 1: Online application and recruiter review
• Stage 2: Pre-recorded video interview
• Stage 3: Live video or in person interview with hiring manager and team
• Stage 4: Offer and onboarding

Were committed to equal employment opportunity and provide application interview and workplace adjustments and accommodations to all applicants. If you foresee any barriers from the application process through to joining WTW please email.