CRM Executive – Post Sales (Residential Real Estate)
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Job Location:
Monthly Salary:
Posted on:
27 days ago
Vacancies:
1 Vacancy
Job Summary
CRM Executives Post Sales
The CRM Executive Post Sales is responsible for managing and coordinating the Home Buyer
journey from sales closure to handover readiness. This role ensures timely welcome
communication smooth agreement execution disciplined collection follow-ups loan facilitation
query resolution and preparedness for handoverwhile delivering a reassuring and supportive
Home Buyer experience.
You become the Home Buyers primary support partner after booking guiding them through
agreements payments loan processes and documentation so their journey toward handover is
smooth transparent and stress-free.
Key Responsibilities
Conduct welcome calls within 48 hours of sales closure
Coordinate agreement execution and track closures
Follow up on collections in line with payment schedules
Support Home Buyers with loan processing and coordination with financiers
Handle and resolve Home Buyer queries within defined timelines
Prepare Home Buyers for handover by ensuring checklist completion
Maintain accurate and timely CRM updates across all post-sales stages
Coordinate with Sales Finance Legal and Project teams
How You Will Support Our Home Buyers
Clearly explain post-sales processes timelines and next steps
Provide timely reminders and guidance on agreements and payments
Assist Home Buyers with loan documentation and follow-ups
Respond empathetically to queries and concerns
Ensure Home Buyers feel informed supported and confident throughout the post-sales journey
Daily Activities & Interactions
Making welcome calls to newly closed Home Buyers
Tracking agreement status and payment milestones
Following up on loan cases and documentation
Coordinating internally for approvals and updates
Handling Home Buyer queries and escalations
Updating CRM with follow-ups closures and handover checklists
Collaboration & Teamwork
You will work closely with Sales Finance Legal CRM Managers Loan Partners and Project
teams to ensure seamless coordination and a unified Home Buyer experience.
Tools & Systems You Will Use
CRM systems for post-sales tracking
Agreement and collection trackers
Loan coordination systems
Handover readiness checklists
Internal communication platforms
What Success Looks Like in This Role Key Result Areas (KRA) & Key Performance
Indicators (KPI)
Sales Handover: Welcome call completed within 48 hours of closure
Agreement Coordination: Agreements closed per month
Collection Follow-Ups: Collection success percentage
Loan Facilitation: Loan cases closed percentage
Query Resolution: Query closure turnaround time (TAT)
Handover Readiness: Checklist completion percentage
Success in this role is defined by timely handovers disciplined follow-ups clear communication
and well-informed Home Buyers.
Skills & Attributes We Value
Strong interpersonal skills
Assertive and clear communication
Strong coordination and follow-up discipline
Empathetic communication approach
High attention to detail and documentation accuracy
Home Buyer-first mindset
Ability to manage multiple timelines and stakeholders
High CRM discipline and process adherence
Experience & Background
02 years of experience in CRM or post-sales coordination roles
Exposure to real estate post-sales processes preferred
Experience handling agreements collections or loan coordination
Familiarity with CRM tools and tracking systems
Training & Growth Path
We believe people do their best work when they feel supported confident and valued. We offer
structured onboarding and product training programs designed to set you up for success from day
one. You will receive continuous guidance focused on strengthening communication skills and
Home Buyer interactions helping you grow with clarity and confidence.
Your growth with us is driven by capability not just title. We provide clear and transparent pathways
into next steps so you always know what you are working our people-first organization
learning is continuous effort is recognized and potential is nurturedgiving you the space and
support to grow into the best version of yourself.
Who You Will Work With
Sales Team Growth Consultants
Finance and Legal Teams
Loan Partners
CRM Team
Values That Guide This Role
Responsibility and ownership
Transparency and clarity
Respect for Home Buyers time
Consistency in follow-through
Empathy and trust-building
Working Environment
Fast-paced energetic and collaborative
Performance-driven yet people-centric
Open communication and mutual respect
Strong focus on learning and growth
CTC
Compensation will be commensurate with experience and aligned with industry standards with
growth opportunities based on performance.
Why Join us
We dont just build houseswe help people come home. You will be part of a
team that values empathy initiative and excellence where your work directly shapes how Home
Buyers experience one of the most important decisions of their lives.
We believe results are not pushed or forced; they are achieved through trust understanding and
consistently doing the right thing. Achievements and satisfaction go hand in hand herebecause
when Home Buyers feel heard and supported success follows naturally.
CANDIDATE PROFILE:
About the Company
Our client is a well-established real estate developer based in East Bengaluru known for delivering thoughtfully designed premium residential communities since 2014. The company has successfully completed multiple projects all fully sold out without any focused brand marketingdriven largely by referrals and repeat buyers. With 1000 resident families across five communities and a strong development pipeline the organization is recognized for its build quality mindful pricing and customer-first philosophy. Nearly 60% of first-time buyers have reinvested reflecting strong trust and long-term relationships. The company follows a people-first culture where employees are brand custodians and customers are brand ambassadors offering professionals a stable and growth-oriented work environment.
The CRM Executive Post Sales is responsible for managing and coordinating the Home Buyer
journey from sales closure to handover readiness. This role ensures timely welcome
communication smooth agreement execution disciplined collection follow-ups loan facilitation
query resolution and preparedness for handoverwhile delivering a reassuring and supportive
Home Buyer experience.
You become the Home Buyers primary support partner after booking guiding them through
agreements payments loan processes and documentation so their journey toward handover is
smooth transparent and stress-free.
Key Responsibilities
Conduct welcome calls within 48 hours of sales closure
Coordinate agreement execution and track closures
Follow up on collections in line with payment schedules
Support Home Buyers with loan processing and coordination with financiers
Handle and resolve Home Buyer queries within defined timelines
Prepare Home Buyers for handover by ensuring checklist completion
Maintain accurate and timely CRM updates across all post-sales stages
Coordinate with Sales Finance Legal and Project teams
How You Will Support Our Home Buyers
Clearly explain post-sales processes timelines and next steps
Provide timely reminders and guidance on agreements and payments
Assist Home Buyers with loan documentation and follow-ups
Respond empathetically to queries and concerns
Ensure Home Buyers feel informed supported and confident throughout the post-sales journey
Daily Activities & Interactions
Making welcome calls to newly closed Home Buyers
Tracking agreement status and payment milestones
Following up on loan cases and documentation
Coordinating internally for approvals and updates
Handling Home Buyer queries and escalations
Updating CRM with follow-ups closures and handover checklists
Collaboration & Teamwork
You will work closely with Sales Finance Legal CRM Managers Loan Partners and Project
teams to ensure seamless coordination and a unified Home Buyer experience.
Tools & Systems You Will Use
CRM systems for post-sales tracking
Agreement and collection trackers
Loan coordination systems
Handover readiness checklists
Internal communication platforms
What Success Looks Like in This Role Key Result Areas (KRA) & Key Performance
Indicators (KPI)
Sales Handover: Welcome call completed within 48 hours of closure
Agreement Coordination: Agreements closed per month
Collection Follow-Ups: Collection success percentage
Loan Facilitation: Loan cases closed percentage
Query Resolution: Query closure turnaround time (TAT)
Handover Readiness: Checklist completion percentage
Success in this role is defined by timely handovers disciplined follow-ups clear communication
and well-informed Home Buyers.
Skills & Attributes We Value
Strong interpersonal skills
Assertive and clear communication
Strong coordination and follow-up discipline
Empathetic communication approach
High attention to detail and documentation accuracy
Home Buyer-first mindset
Ability to manage multiple timelines and stakeholders
High CRM discipline and process adherence
Experience & Background
02 years of experience in CRM or post-sales coordination roles
Exposure to real estate post-sales processes preferred
Experience handling agreements collections or loan coordination
Familiarity with CRM tools and tracking systems
Training & Growth Path
We believe people do their best work when they feel supported confident and valued. We offer
structured onboarding and product training programs designed to set you up for success from day
one. You will receive continuous guidance focused on strengthening communication skills and
Home Buyer interactions helping you grow with clarity and confidence.
Your growth with us is driven by capability not just title. We provide clear and transparent pathways
into next steps so you always know what you are working our people-first organization
learning is continuous effort is recognized and potential is nurturedgiving you the space and
support to grow into the best version of yourself.
Who You Will Work With
Sales Team Growth Consultants
Finance and Legal Teams
Loan Partners
CRM Team
Values That Guide This Role
Responsibility and ownership
Transparency and clarity
Respect for Home Buyers time
Consistency in follow-through
Empathy and trust-building
Working Environment
Fast-paced energetic and collaborative
Performance-driven yet people-centric
Open communication and mutual respect
Strong focus on learning and growth
CTC
Compensation will be commensurate with experience and aligned with industry standards with
growth opportunities based on performance.
Why Join us
We dont just build houseswe help people come home. You will be part of a
team that values empathy initiative and excellence where your work directly shapes how Home
Buyers experience one of the most important decisions of their lives.
We believe results are not pushed or forced; they are achieved through trust understanding and
consistently doing the right thing. Achievements and satisfaction go hand in hand herebecause
when Home Buyers feel heard and supported success follows naturally.
CANDIDATE PROFILE:
- CRM Executive: 03years of experience in CRM or post-sales coordination roles
- Exposure to real estate post-sales processes preferred Experience handling agreements collections or loan coordination Familiarity with CRM tools and tracking systems I Salary: 2-3 LPA
About the Company
Our client is a well-established real estate developer based in East Bengaluru known for delivering thoughtfully designed premium residential communities since 2014. The company has successfully completed multiple projects all fully sold out without any focused brand marketingdriven largely by referrals and repeat buyers. With 1000 resident families across five communities and a strong development pipeline the organization is recognized for its build quality mindful pricing and customer-first philosophy. Nearly 60% of first-time buyers have reinvested reflecting strong trust and long-term relationships. The company follows a people-first culture where employees are brand custodians and customers are brand ambassadors offering professionals a stable and growth-oriented work environment.
Key Skills
- EAM
- Economics
- IT Business Analysis
- Information Security
- Android Development
