Senior Field Service Engineer

Bangkok - Thailand

Monthly Salary: Not Disclosed

Posted on: 29 days ago

Vacancies: 1 Vacancy

Job Summary

JOB DESCRIPTION:

KEY RESPONSIBILITIES:

- Be responsible for Troubleshooting installation calibration maintenance Preventative Maintenance field

modifications and repair on designated equipment.

- Order and manage repair parts cycle times and Preventative Maintenance schedule.

- Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service

records in a timely manner.

- Maintain communications with customers to ensure resolution and proper follow-up.

- Maintain tools and standard test equipment and ensuring they are properly calibrated.

- Ensure to meet Health and Human Services Environmental Health and Safety and/or all other applicable regulatory

requirements.

- Utilize the escalation process to resolve customer service delivery issues.

- Work as a member of the local team to provide efficient service delivery to all accounts within assigned area.

- Adhere to applicable regulatory requirements and company procedure.

QUALIFICATIONS: Describe the minimum education and experience including knowledge skills and abilities required to

successfully perform the job. List any certificates and/or registration required.

- Minimum Bachelors degree of Electrical Engineering Electrical Engineering Technology or related fields

- Experience in servicing Capital Equipment or equivalent service fields. Experience in the medical equipment industry

diagnosing and repairing mechanical electromechanical and/or electronic equipment is preferred.

- Experience interfacing with both internal team members and external customers as part of a solution based service

process.

- Experience in troubleshooting and responding to customer concerns.

- Proven record of being reliable and accountable for all aspects of their job.

- Proficient level of computer skills including MS Word PowerPoint Excel and Outlook.

- Excellent analytical interpersonal and communication skills with the ability to communicate complex technical issues to

easily understandable manner.

- Ability to work in a fast-paced self-directed resourceful environment work independently manage multi-task activities

with shifting priorities work productively in a pressurized environment and adapt to changing circumstances.

- Strong time management skills Decision-making problem resolution and creative thinking skills Ethical and trustworthy

OTHER FUNCTIONS AND RESPONSIBILITIES

- Handle and process customer feedbacks/complaints/product experience in timely manner and according to Abbott Global

Commercial Quality System Abbott Medical Asias and Abbott Medical countrys policy and requirement

- Execute the job responsibilities according to applicable standard operating procedures of Abbott Global Commercial Quality

System Abbott Medical Asia and Abbott Medical Country Affiliate

- Ensure applicable standard operating procedures of Abbott Global Commercial Quality System Abbott Medical Asia and

Abbott Medical Country Affiliate are executed

The base pay for this position is

N/A

In specific locations the pay range may vary from the range posted.

JOB FAMILY:

Support Services

DIVISION:

EP Electrophysiology

LOCATION:

Thailand > Bangkok : Rasa One Building B 17th Floor UnitPhaholyothin Rd

ADDITIONAL LOCATIONS:

WORK SHIFT:

Standard

TRAVEL:

Yes 75 % of the Time

MEDICAL SURVEILLANCE:

Yes

SIGNIFICANT WORK ACTIVITIES:

Driving a personal auto or company car or truck or a powered piece of material handling equipment

Required Experience:

Senior IC

JOB DESCRIPTION:KEY RESPONSIBILITIES:- Be responsible for Troubleshooting installation calibration maintenance Preventative Maintenance fieldmodifications and repair on designated equipment.- Order and manage repair parts cycle times and Preventative Maintenance schedule.- Keep up to date on admin...