Community Program Manager Pokémon GO (CDMX)

We believe that Pokémon GO is a game best experienced together and in the real world and the striking growth of our Community Ambassador program suggests that our players feel similarly! Were looking for a Community Program Manager to help support and grow community-focused programs by championing our community this role youll help develop processes and find operational efficiencies which enable smooth day-to-day operations of our community programming. Youll also play a pivotal role in the organic growth of the program by managing inbound applications and onboarding community Ambassadors. If youre passionate about bringing people together and thrive in a collaborative fast-paced environment that requires you to balance multiple projects at once wed love to hear from you. Join us in shaping the future of real-world gaming communities!

Responsibilities

• Drive and manage the full lifecycle of the Community Ambassador Program application and onboarding processes including proactively identifying and sourcing new high-potential communities.
• Independently manage the day-to-day operations of the Community Ambassador Program serving as the primary point of contact for inquiries proactively soliciting and synthesizing community feedback and owning official communications to keep the community informed.
• Take ownership of the daily operations and strategic alignment of all community programs ensuring efficiency scale and clear connection to broader strategic goals and key performance indicators (KPIs).
• Develop maintain and own comprehensive documentation and standard operating procedures (SOPs) for community programs and communication strategies.
• Strategically source and curate high-quality user-generated content from a wide range of diverse communities to directly support and influence marketing campaigns and creative design efforts.
• Serve as a key collaborator with cross-functional team members and stakeholders consistently providing reliable attendance and active participation in meetings representing the community programs perspective.

Qualifications

• At least 3 years of progressive experience in community management program management or event planning preferably within the gaming industry. (Significant and proven volunteer experience leading large complex communities gaming guilds or similar groups with demonstrable impact may be considered)
• Demonstrated ability to quickly master and implement new tools technologies and processes with deep operational proficiency in Discord CRMs and advanced features of Google Sheets or similar data management platforms.
• Expert-level nuanced knowledge of Pokémon Pokémon GO and the dynamics of adjacent gaming and fan communities. (In-depth knowledge of current gaming and community trends including emergent platforms and technologies is highly preferred)
• Advanced ability to engage and manage diverse global audiences fostering an inclusive welcoming and high-quality user experience.
• Exceptional attention to detail advanced time management skills and the proven ability to effectively manage multiple complex projects simultaneously under pressure.
• Flexibility and willingness to work non-traditional and on-call hours as required to support global events and critical activations.
• Proven ability to thrive in a fast-paced hybrid work environment effectively manage high-stress situations and demonstrate high adaptability in tackling practical problems and dynamic situations with minimal advance notice.
• Extensive experience working on and leading initiatives within cross-functional teams demonstrating superior written and verbal communication skills including effective asynchronous interaction and documentation.
• Fluent in both English and Spanish written and verbal capable of drafting high-stakes professional communications and complex program documentation in both languages.

Plus if...

• Youve managed brand ambassadors (or been one).
• You have successfully launched run or moderated a Discord server with thousands of active participants.
• You have experience with project management tools (e.g. Asana Trello).

About Scopely

Scopely is a leading video game and global interactive entertainment company home to many of the worlds most beloved and enduring experiences including two of the most successful mobile games of all-time MONOPOLY GO! and Pokémon GO along with Stumble Guys Star Trek Fleet Command MARVEL Strike Force WWE Champions the Scrabble franchise Yahtzee With Buddies and many others. Across mobile web PC and console Scopely creates develops publishes and live-operates one of the most diversified and award-winning portfolios in the games industry bringing hundreds of millions of players together through a shared love of play.

Founded in 2011 Scopely is powered by its exceptional team including thousands of world-class gamemakers around the globe a distinctive tenet-driven culture and its proprietary technology platform Playgami. Together these strengths have fueled Scopelys position as the #1 mobile games company in the U.S. and #2 globally generating more than $10 billion in lifetime revenue. Whether building global sensations like MONOPOLY GO! from the ground up or expanding through strategic acquisitions including the FoxNext GSN and Niantic games businesses Scopely consistently delivers experiences players love today and return to for years to come.

Recognized multiple times as one of the 100 Most Influential Companies in the World by TIME magazine and one of Fast Companys Worlds Most Innovative Companies and Best Workplaces for Innovators Scopely believes that video games can be a force for good creating meaningful connections vibrant communities and making life better through play.

Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information visit: Experience:

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