Junior Claims Quality Agent
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Job Location:
Monthly Salary:
Posted on:
30 days ago
Vacancies:
1 Vacancy
Job Summary
Being part of our Operations team you will work with focus on these topics:
- Talk by phone and e-mail with the network of car partners advise them for submission a claim and regarding the transport status;
- Will monitor inbound and outbound calls and emails responses
- Ensure that car partners are kept constantly informed of the status of their complaints and transport;
- Checks the complaints received and ensures that the damages were not specified in the data sheet
- Ensure customer satisfaction by taking their requests into consideration;
- Provide innovative solutions for problem-solving upon reviewing data;
- Ensure that all procedures are up to legal standards and regulations;
Qualifications :
- At least one year of work experience as a quality assurance manager in call centers/BPO;
- Bachelors degree;
- Fluent in English (spoken and written);
- Excellent verbal written and interpersonal communication skills;
- Outstanding customer service skills and dedication to providing exceptional customer care;
- Automotive knowledge will be a plus;
- Proficient with Microsoft Office (intermediate Word basic Excel);
Additional Information :
Apply by uploading your CV. If you are a proactive individual with a passion for operations we would love to hear from you. Join us and take the first step towards a rewarding career in operations!
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Distribution
- Environmental Consultancy
- Access Control System
- ETL
- Art & Design
- Management Administration
About Company
AUTO1.com is Europes largest wholesale platform for used cars. More than 60,000 partner dealers in over 30 countries actively digitize their used car business with AUTO1.com technologies and services. Buyers have access to a cross-brand inventory of over 30,000 inspected used cars. S ... View more
