Dutch-speaking Customer Service agent
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Job Location:
Monthly Salary:
Posted on:
30 days ago
Vacancies:
1 Vacancy
Job Summary
David Kennedy Recruitment is working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Dutch-speaking Customer Representative to join their teams in Greece.
Position: Customer Service Representative
Location: Athens Greece
Work model: On-site 100%
Employment type: Full-time
Remuneration: Base salary.
DUTIES AND RESPONSIBILITIES:
- Handle all incoming contacts from accommodation rental managers/owner
- Serve as the main point of contact via telephone ensuring efficient call handling and clear professional communication.
- Develop your knowledge continuously to effectively answer customer queries and resolve potential issues
- Act as a key focal point for our leading accommodation partners by answering basic questions & queries about rooms modifications rates and/or availability extranet tooling usage etc.
- Use adequate tools processes and/or methods to ensure the provision of accurate valid and complete information
- Make sure that great levels of client service is delivered at all times as well as a positive experience for our partners.
REQUIREMENTS:
- Native/fluent in Dutch & fluent in English (at least B2 level) both oral and written
- Ability to identify apply and explain your product and/or service expertise with clarity
- Ability to cover morning weekend and afternoon shifts on rotation with colleagues
- Tech savvy and full proficiency with MS Office products
- Resident of Greece or ability to relocate under short notice.
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- 25 days annual leave per year
- Meal allowance
- Relocation support
- Guidance and tools to reach your full potential
- And many others!
Key Skills
- Corporate
- Lighting
- Marketing & Advertising
- Back Office
