Patient Access Specialist (46698)
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Why Join CEENTA
CEENTA is the premier eye ear nose and throat group in the Carolinas. Youll join a supportive missiondriven team committed to providing exceptional patient care and a collaborative clinical environment.
CEENTA is seeking a compassionate Patient Access Specialist you will be the first point of contact for patients calling Charlotte Eye Ear Nose & Throat Associates (CEENTA). Youll deliver exceptional service by helping with scheduling needs answering questions and ensuring accurate documentation in our electronic health record (EHR) system. This role is ideal for someone who thrives in a fastpaced call center environment enjoys helping others and is highly detailoriented.
What you will do:
- Answer 115125 inbound calls per day with a friendly professional tone
- Schedule reschedule and cancel patient appointments in the EHR
- Collect verify and enter patient demographic and insurance information
- Document and route patient triage requests to providers
- Assist with general questions concerns and complaints
- Collect prepayments and patient balances
- Operate a multiline phone system
- Maintain accuracy confidentiality and compliance with HIPAA
- Collaborate with teammates and contribute to a positive work environment
- Demonstrate reliable predictable attendance and adherence to all policies
A Typical Day
A typical day as a Patient Access Specialist is fastpaced and patientfocused. Youll spend most of your day answering 115125 inbound calls from patients who need help scheduling rescheduling or canceling appointments requesting provider guidance or asking general questions. Each interaction requires a warm professional tone as you gather and enter accurate information into the EHR. Throughout the day youll collaborate with providers and clinic staff to route messages support patients with account or billing questions and ensure their needs are met quickly and compassionately. While the callcenter environment can be busy youll rely on your multitasking skills attention to detail and commitment to excellent service to make each patients experience positive from the very first hello.
Schedule:
- Generally MonFri 8a5p
Qualifications
What you Bring:
- High school diploma or equivalent required
- Minimum 1 year of relevant experience (healthcare or call center preferred)
- Experience with Epic EHR is a plus
- Strong communication and customer service skills
- Ability to multitask stay focused and perform under pressure
- High attention to detail and ability to learn quickly
- Commitment to ethical behavior and patient confidentiality
Required Experience:
IC
Key Skills
- Active Directory
- Identity & Access Management
- LDAP
- SAFe
- Assistive Technologies
- Authentication
- Pediatrics Experience
- NVDA
- Sailpoint
- SSH
- SSO
- Oracle
