Inside Sales Representative

Sandvik Rock Processing is looking for an Inside Sales Representative Elko NV

You are a customer-focused leader with the technical insight to understand your customers needs. You instinctively work cross-functionally to drive both action and results and are a confident and enthusiastic leader. Youre a team playerwho lives and promotes a culture of continuous improvement innovative solutions safety and thrives under pressure. Come explore a great opportunity as an Inside Sales Representative within Rock Processing!

Rock Processing Solutions (SRP) is a Business area within the Sandvik Group a leading supplier of equipment tools parts service digital solutions and sustainability-driving technologies for processing rock and minerals in the mining and construction industries worldwide.

Key Responsibilities

Customer Support

Serve as the first point of contact for customer inquiries ensuring timely accurate responses.

Build strong customer relationships as part of the sales and account team.

Assess customer needs and route complex issues to the appropriate internal resources.

Take ownership of customer concerns and ensure commitments are fulfilled.

Proactively communicate order updates backlog issues and other relevant information.

Sales Support

Assist with customer outreach to share product information promotions and basic add-on options.

Provide support to Outside Sales by gathering pricing details preparing quotations and organizing information for customer meetings.

Participate in occasional onsite visits to support follow-up tasks and customer discussions.

Track customer feedback and share observations with the manager.

Support routine Salesforce updates and help maintain accurate data in digital sales tools.

Sales Order Management

Process sales orders via phone email and e-business platforms.

Manage urgent or expedited orders to meet customer delivery timelines.

Support aftermarket sales activities including quoting supplier coordination delivery scheduling and invoicing.

Collaborate with Accounts Receivable to support cash collection.

Operational Coordination

Use internal tools and systems to fulfill customer requirements.

Maintain accurate backorder reports and participate in customer review meetings.

Support Key Account Managers with quotes availability checks pricing and technical requests.

Coordinate freight quotes arrange shipments and obtain proof of delivery.

Manage container orders and ensure timely delivery and invoicing.

Prepare monthly CSR reports.

Technical Sales Support

Assess basic technical compatibility of components and escalate to technical teams when needed.

Build product knowledge to support customer conversations and troubleshooting.

EHS Responsibilities

Demonstrate commitment to Sandviks safety-first culture.

Maintain required EHS training and follow PPE and safety protocols.

Participate in hazard reporting and safety initiatives.

Team Collaboration

Work effectively in both virtual and in-office environments.

Engage actively in team communication and collaboration.

Participate in weekly virtual and in-person meetings.

Contribute to team building and a cooperative team culture.

Qualifications

Travel required <40 % Rotating After-Hours On-call support required.

Education & Experience

Associate degree college diploma or equivalent experience.

25 years of customer service or inside sales experience.

Proficiency with Microsoft Outlook Teams Word Excel and PowerPoint.

Experience with CRM tools (e.g. Salesforce Case Management).

Skills & Competencies

Strong commitment to customer satisfaction.

Excellent attention to detail and organizational skills.

Ability to learn and apply Sandvik operating systems (Aurora Salesforce).

Effective written and verbal communication skills.

Strong data management reporting and digital literacy.

Self-motivated adaptable and proactive in learning.

Ability to work effectively in both virtual and office settings.

Benefits

Sandvik offers a comprehensive total compensation package including a competitive benefits package of health dental and disability insurance and a 401(k) retirement savings plan. We also provide opportunities for professional competence development training and career advancement.

How to apply

For immediate consideration please apply online the Inside Sales Rep. positionR0087716.

Sandvik is an equalopportunity/affirmativeaction employer. All applicants will receive consideration for employment without regard to sex gender identity sexual orientation race color religion national origin disability protected Veteran status age or any other characteristic protected by law. Any applicant who because of a disability needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.