Presales Architect, Product Specialist 5 (Email, Messaging)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Who we are
At Twilio were shaping the future of communications all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businessesand empower millions of developers worldwide to craft personalized customer experiences.
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See yourself at Twilio
Join the team as Twilios next Presales Architect Product Specialist 5 (Email Messaging)
About the job
This position is needed to partner closely with sales solutions engineering and enterprise strategists to consult on complex multi-product opportunities. You will scope design and validate how complex multi-product solutions fit into the clients ecosystem and help paint the long-term Twilio vision for our customers. You will be a critical partner cross-functionally working with product engineering and marketing to identify and share technology patterns and shifts from our clients (and prospects) to influence product strategy.
Responsibilities
In this role youll:
- Act as a subject-matter expert for Twilio Messaging advising customers on Email SMS WhatsApp RCS and related capabilities while supporting internal teams with product knowledge enablement and solution strategy.
- Design and validate scalable secure multi-product messaging architectures aligned to customer ecosystems and long-term Twilio adoption.
- Lead deep technical discussions with customers covering APIs webhooks event-driven patterns and integration best practices.
- Advise on deliverability sender strategy throughput fallback logic and failure handling across messaging channels.
- Partner with Sales Solutions Engineers and Enterprise Strategists to drive technical validation and secure the technical win in complex sales cycles.
- Capture and share customer patterns technical gaps and emerging needs with Product and GTM teams to influence strategy and roadmap.
Qualifications
Twilio values diverse experiences from all kinds of industries and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasnt followed a traditional path dont let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- Strong experience with email platforms (e.g. Sendgrid) and related email concepts.
- Experience leading pre-sales or solution architecture engagements including scoping design and technical validation.
- Strong background in API-based event-driven systems with hands-on experience using REST APIs and webhooks.
- Demonstrated expertise in messaging platforms including throughput management retry strategies and deliverability optimisation.
- Ability to communicate complex technical concepts clearly to technical and executive audiences.
- Strong collaboration and influencing skills across sales engineering and product stakeholders.
Desired:
- Experience with WhatsApp.
- Experience working in an overlay or specialist pre-sales capacity.
- Experience collaborating with Product on roadmap or positioning.
- Prior exposure to Twilio products or other CPaaS platforms.
Location
This role will be remote and based in either Australia or Singapore.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role approximately 20% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits including competitive pay generous time off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.
Twilio thinks big. Do you
We like to solve problems take initiative pitch in when needed and are always up for trying new things. Thats why we seek out colleagues who embody our values something we call Twilio Magic. Additionally we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So if youre ready to unleash your full potential do your best work and be the best version of yourself apply now! If this role isnt what youre looking for please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally Twilio participates in the E-Verify program in certain locations as required by law.
Required Experience:
IC
Key Skills
- Sales Experience
- Marketing
- Customer Service
- Communication skills
- Military Experience
- Retail Sales
- Product Demos
- Customer Support
- Product Management
- Product Development
- Unity
- Microscopy
About Company
Connect with customers on their preferred channels—anywhere in the world. Quickly integrate powerful communication APIs to start building solutions for SMS and WhatsApp messaging, voice, and email.
