Help Desk II

Mexico City - Mexico

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

We are:
Wizeline a global AI-native technology solutions provider develops cutting-edge AI-powered digital products and platforms. We partner with clients to leverage data and AI accelerating market entry and driving business transformation. As a global community of innovators we foster a culture of growth collaboration and impact.

With the right people and the right ideas theres no limit to what we can achieve

Are you a fit
Sounds awesome right Now lets make sure youre a good fit for the role:

Key Responsibilities

Your Day-to-Day Activities

Provide day-to-day IT operational support.
Provide resolution to the issues raised by the users.
Provide maintenance to company owned IT equipment.
Document procedures guidelines and projects where you are participating.
Manage internal IT applications.
Communicate and coordinate with IT vendors when required.
Provide advice evidence and guidance during audit engagements.
Oversee IT-related workspace setup ensuring optimal placement of networking equipment workstations and meeting room technology.
Ensure compliance with workplace safety IT infrastructure and accessibility standards.
Work closely with IT and Facilities teams to maintain a well-equipped and functional workspace.

Must-have Skills

4-5 years of experience with the following skills:

IT Helpdesk Engineer Support Engineer SysAdmin or related experience.
Strong communication skills in English.
Demonstrate a commitment to customer service; anticipate meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
Experience in facility maintenance repair and project management.
Proficient in troubleshooting client issues and efficiently providing long-term solutions and recommendations.
Knowledge of operating systems (Mac OS / Windows).
Proficiency in hardware solutions and diagnostics:

Computers and mobiles
Printers and
Other peripherals (Mice keyboards etc.)

Nice-to-have:

AI Tooling Proficiency: Leverage one or more AI tools to optimize and augment day-to-day work including drafting analysis research or process automation. Provide recommendations on effective AI use and identify opportunities to streamline workflows.
Basic knowledge of building maintenance coordination facilities and services.
Basic knowledge in Networking.
Industry related certifications (ITIL Network A CCNA etc).

What we offer:

A High-Impact Environment
Commitment to Professional Development
Flexible and Collaborative Culture
Global Opportunities
Vibrant Community
Total Rewards

Find out more about our culturehere.

We are:Wizeline a global AI-native technology solutions provider develops cutting-edge AI-powered digital products and platforms. We partner with clients to leverage data and AI accelerating market entry and driving business transformation. As a global community of innovators we foster a culture of ...

Are you a fit
Sounds awesome right Now lets make sure youre a good fit for the role:

Key Responsibilities

Your Day-to-Day Activities

Provide day-to-day IT operational support.
Provide resolution to the issues raised by the users.
Provide maintenance to company owned IT equipment.
Document procedures guidelines and projects where you are participating.
Manage internal IT applications.
Communicate and coordinate with IT vendors when required.
Provide advice evidence and guidance during audit engagements.
Oversee IT-related workspace setup ensuring optimal placement of networking equipment workstations and meeting room technology.
Ensure compliance with workplace safety IT infrastructure and accessibility standards.
Work closely with IT and Facilities teams to maintain a well-equipped and functional workspace.

Must-have Skills

4-5 years of experience with the following skills:

IT Helpdesk Engineer Support Engineer SysAdmin or related experience.
Strong communication skills in English.
Demonstrate a commitment to customer service; anticipate meet and exceed expectations by solving problems quickly and effectively; making customer issues a priority.
Experience in facility maintenance repair and project management.
Proficient in troubleshooting client issues and efficiently providing long-term solutions and recommendations.
Knowledge of operating systems (Mac OS / Windows).
Proficiency in hardware solutions and diagnostics:

Computers and mobiles
Printers and
Other peripherals (Mice keyboards etc.)

Nice-to-have:

AI Tooling Proficiency: Leverage one or more AI tools to optimize and augment day-to-day work including drafting analysis research or process automation. Provide recommendations on effective AI use and identify opportunities to streamline workflows.
Basic knowledge of building maintenance coordination facilities and services.
Basic knowledge in Networking.
Industry related certifications (ITIL Network A CCNA etc).

What we offer:

A High-Impact Environment
Commitment to Professional Development
Flexible and Collaborative Culture
Global Opportunities
Vibrant Community
Total Rewards

Find out more about our culturehere.

Key Skills

user account
Active Directory
Customer Service
Information Technology
desk support
End user
Project Management
Phone Calls
service levels agreement
Desk Staff
Ltil
Procedures
Setup
hardware
Technical Support

Apply Now

About Company

Wizeline

Wizeline is a global technology services company founded in Mexico, now partnering with clients worldwide to accelerate their digital agendas. We combine a boutique approach with enterprise-scale delivery to modernize infrastructure, engineer data-driven solutions, and integrate cutti ... View more

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