Division Senior Account Manager

Established in 2004 OLIVER is the worlds first and only specialist in designing building and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40 countries and counting. Our unique model drives creativity and efficiency allowing us to deliver tailored solutions that resonate deeply with audiences.

As a part of The Brandtech Group were at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency spark creativity and drive insightful decision-making empowering our teams to produce innovative and impactful results.

Role: DivisionSeniorAccount Manager

Location:Madrid Spain(Officepresenceexpected at minimum 3 days per week)

Pleasesubmityour CV in English

Introduction:

We are seeking a visionaryDivisionSeniorAccount Manager renowned for their outstanding work in the Beauty & Skincare sector to join our dynamic team. This is an exciting opportunity to elevate our brands presence and impact across Europe.

Join our dynamic team as aDivisionSeniorAccount Managerwhereyoullleadclient communication within the corresponding division forthe campaign status update. Reporting to theAccount Directoryoullclosely collaborate withthe wider teamfostering strong relationships with key stakeholders and driving impactful content production.

As theDivisionSeniorAccount Manager youwill be focusing on 2 key areas:

1. Keep the key stakeholder of the clients within the division for the status update across all campaigns (topline).Your role involves client service management risks of production assessment tailoring bespoke timings based on local market lead times and resource availability.

1. Work closely within internal delivery teams to understand the status role requires a deep understanding of the production and delivery processes for digital project management assessing campaign volumes and scoping while reviewing production schedules and providing directiontoProjectManagers

Youllmaintainclose coordination with thedelivery team (including translation production content upload team)to ensure adherence to campaign milestones quality standards andtimelydelivery. As a motivating force within the teamyoullinspire your direct reports to excel in their roleswhilefacilitatingeffective communication acrosstheteam to align with overarching productionobjectives. Acting as thecentral pointof contactyoullrelay status updates risks and challenges of all campaign deliverables including resource considerations while escalating production issues to theProductionLeads.

What you will be doing:

• Manage a high-volume portfolio of adaptation projects from initial concept through to execution and delivery ensuring adherence to strict SLAs and quality benchmarks
• Overall responsible fora clear and proactive communication with client key stakeholders for the production statusidentifypotential risks and required actions.
• Measure team performance based on built dashboards toidentifyasset volume accuracy timeliness KPI and quality of the output.
• Responsible asdivisionoversight ofproduction anddelivery(including translation creative production content upload syndication with the full cycle of work)supportingtheProjectManagersto deliver a high volume of assets ensuring alignment with clientobjectivesand brand guidelines.
• SupportProductionManagerson project planning status risks and challenges.
• Overseeingcreative resource required for productionin order tomeet the deadline of the resource shortfalls toResourceLead
• Leaddaily stand-up calls withclients and delivery teamensuring production is on track and providing an escalation point to theProduction Lead.
• Review campaignsfamiliarise yourself with forecast data to drive foresight of production.
• Support theProduction Lead and the Account Directoron campaign kick-off callsassistingonout-of-scope and out-of-guideline conversations as needed.
• Ensure brand guardianship of briefs and global guideline changes while rolling out local campaigns re-iterating SLAs.
• SupportProductionLeadand Account Directorwith cost estimates foradditionalresource where needed.
• Champion automation andfuture-facingways of working.

What you need to be great in this role:

• 7 years of relevant experience in digitalprintand motion covering owned and bought media.
• Experience working with beauty and Dermatological products
• Proficiency in English and Spanish is required since we operate globally.
• Experience working with multiple campaignsandlanguages.
• A deep understanding of the business: their needs expectations and requirements to provide the best service and solution through close partnership with the client.
• Keeping up with e-commerce industry trends market developments and competitive landscape to provide clients with relevant insights and recommendations.
• Effective project management through the full lifecycle using project governance as directed by the client escalating issues and proactively resolving problems managing project resource and spend and making critical decisions
• The ability to drive and motivate a team and project through to successful completion
• Run account meetings and take responsibility for service levels and KPIs
• Work closely with clients to create strong concepts frominitialbriefing
• Support client growth and projects.
• Proficient in Adobe WF Microsoft Office and other related software.
• A clear understanding of all IIG group products and how to utilise this knowledge to the accounts advantage.
• Good tohave:drive successful campaignproduction lifecycles with an ability to assess risk in real time adapt using agilemethodology.
• Proficiencyforecasting resourcemanagementand project burn rate.
• Keen eye for detail and commitment to innovation and new business growth.

THIS ROLE IS RIGHT FOR YOU IF...

• Youresomeone who thrives on shared successes especially as part of a teamthatsmaking waves with innovative processes & high-volume delivery. Unexpected turns energise you and you take challenges head-on inspiring your entire team to find solutions and stay the course. Your positive spirit keeps your sleeves rolled up always ready to seize every opportunity.
• Youllbe the kind of person who isensuring that the client experience is as positive as possible.You will be encouraging a positive proactive solution first attitude with clear communication in person supported by documentation in email.Youllbe confident with clients and thinks on their feet. You relish adding value throughout the end-to-end creative process adding your unique touch at every turn.
• You aredriven by producing large volumee-commerceand digitalcampaigns curating timelines and motivating your team ensure high quality creative delivered with maximum efficiency.
• Ideallyyoullhave experience in large-scale accounts in FMCG industries such as Beauty or Fashion and experiencein digital.
• Youllalready bea ProducerorSeniorAccount Managerlooking for bigger challenges on a larger account where you can hone your existing skills and cultivate new ones.

Req ID: 15937
#LI-AB1#LI-senior#LI-Onsite

Our values shape everything we do:

BeAmbitiousto succeed

BeImaginativeto push the boundaries of whats possible

BeInspirationalto do groundbreaking work

Bealways learningand listening to understand

BeResults-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community clients and creations

OLIVER a part of the Brandtech Group is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential and individual differences are valued and respected. All applicants shall be considered for employment without regard to race ethnicity religion gender sexual orientation gender identity age neurodivergence disability status or any other characteristic protected by local laws.

OLIVER has set ambitious environmental goals around sustainability with science-based emissions reduction targets. Collectively we work towards our missionembedding sustainability into every department and through every stage of the project lifecycle.