Villa Supervisor & Maslina Guest Ambassador

We are seeking a Villa Supervisor & Maslina Guest Ambassadora vital role that ensures our most exclusive accommodations operate at the highest standard.

This is a leadership-by-example position designed for a hospitality professional who can balance high-level guest relations with the hands-on operational management of our private villas.

What You Will Be Doing

Villa Operations & Management:

• Butler Service: Acting as a dedicated Butler for Villa guests handling all service requirements with calm and discretion.

• Supervision: Assisting the Villa Manager in daily operations and overseeing the workflow when the manager is off-site.

• Property Care: Ensuring all indoor and outdoor villa areas (including pools and paths) are immaculate. You will coordinate with Housekeeping for cleaning/turndown and inspect the villas personally.

• Technical Tasks: Performing software operations including check-ins check-outs room reservations billing adjustments and key activation.

• Inventory: Managing minibar orders and conducting monthly inventories for all villa items.

Guest Engagement (The Ambassador Role):

• Personalized Hosting: Reviewing guest history and preferences to coordinate pre-arrival setups (pillow menus scents welcome amenities and kids setups).

• Direct Connection: Serving as the primary contact for Villa guests throughout their stay and maintaining connections during the winter season to foster loyalty.

• Creating Moments: Crafting spontaneous little touches such as cooling towels signature cocktails or curated music/scents tailored to the guests rhythm.

• Issue Resolution: Detecting potential issues before they become complaints and resolving them with independence and calm authority.

Administrative & Collaboration:

• Coordinating with all resort departments (Kitchen Wellness Maintenance) to fulfill special guest requests and excursions.

• Entering detailed VIP notes and guest insights into the CRM tool.

• Supporting other resort departments during periods when the villas are not occupied.

Qualifications :

What We Are Looking For

• Experience: Minimum 2 years in 5* properties. Previous experience with UHNW (Ultra-High-Net-Worth) clients is a significant plus.

• Technical Skills: Proficiency in Property Management Systems (PMS) and CRM software alongside advanced MS Office skills.

• Hospitality Expertise: A blend of Front Office procedures and F&B service knowledge.

• Core Competencies: Strong emotional intelligence discretion and the ability to work under pressure.

• Requirements: Degree in Tourism Hospitality or a related field. Fluent English is a must (2 languages preferred). Valid Drivers License.

• Flexibility: Willingness to work odd hours (nights/weekends) and occasionally travel or accompany guests on boat transfers.

Additional Information :

What can you expect

• Competitive salary
• Service charge
• Provided accommodation in the city of Stari Grad
• Meal in the staff canteen
• Mediation on finding your winter engagement in other Relais & Chateaux properties in Europe or outside of Europe as well as in some of our other partner hotels
• Opportunity to work in a multicultural and dynamic environment of the 5 * hotel
• Personal and professional progress

Remote Work :

No

Employment Type :

Full-time