Senior Change Management Specialist

1) Change Strategy and Planning

• Develop and maintain the integrated Change Management Strategy spanning transformation initiatives and projects
• Build detailed change plans (impact assessments readiness plans communications and recommended training plans sponsor/leadership action plans) aligned to the TMO roadmap and any cutover milestones.
• Establish and evolve the change framework and toolset for consistent delivery across workstreams (e.g. ADKAR-aligned artifacts stakeholder maps change calendars).

2) Stakeholder Engagement and Communications

• Conduct change impact analysis to identify who is affected how and when; translate findings into actionable plans.
• Design and deliver multi-channel communications that explain the why what and how of change; tailor messages for executives people leaders and front-line teams.
• Coach sponsors and people leaders to model desired behaviors and actively remove barriers.

3) Training and Enablement

• Partner with functional owners and SMEs to define role-based training objectives curricula and learning journeys; ensure fit-for-purpose materials for system changes and adjacent process changes
• Working with the People and Culture Team provide recommendations insights and support for the design and execution of accompanying training (e.g. instructor-led e-learning job aids). Monitor completion proficiency and performance transfer to the job.
• Champion continuous improvement in learning assets and support resources (knowledge base how-to guides office hours) by partnering with SME on the development communication and integration.

4) Readiness Delivery and Adoption

• Run readiness checkpoints and go/no-go inputs for releases; coordinate change activities across project plans (communications drops training windows UAT support cutover tasks).
• Lead change networks/change champions in business units to localize change and surface feedback.
• Track adoption metrics sentiment and business KPIs; implement corrective actions to close gaps.

5) Governance Risk and Reporting

• Integrate change management into TMO governance (stage gates and status reviews).
• Identify and mitigate change risks resistance hot spots and capacity constraints; escalate as needed.
• Produce clear executive-level reporting on readiness adoption and benefits realization.

6) Post-Go-Live and Benefits Realization

• Orchestrate hypercare change activities (floor support FAQs reinforcement communications).
• Validate benefits realization with business owners; embed reinforcement mechanisms (coaching performance measures recognition).

7) Collaboration & Leadership

• Work day-to-day with TMO program leadership PMO/TMO IT HR/L&D Finance and business leaders.

• 7-10 years in change management for complex multi-year transformations including ERP programs.
• Certified or working towards one or multiple of the following; Prosci CCMP PMP or PMI-ACP Agile coaching.
• Hands-on experience with major ERP platforms (e.g. Microsoft Dynamics 365 SAP S/4HANA Oracle Cloud NetSuite).
• Demonstrated success leading enterprise-scale change across diverse stakeholder groups.
• Demonstrated ability to influence at all levels including executive sponsors and to coach and develop change champions across the organization
• Expertise in recognized change methodologies (e.g. Prosci/ADKAR) and pragmatic application.
• Knowledge and/or experience in project management
• Strong facilitation communication and storytelling skills; ability to influence executives and coach people leaders.
• Experience building training strategies and enablement content for system/process changes.

CAA Atlantic

At CAA Atlantic were not just a company; were a driving force in the modern world of Atlantic Canada. With a rich history dating back to 1947 we are deeply rooted in our region but our vision is firmly fixed on the future. Our mission To revolutionize the way people experience safety travel and well-being in the 21st century.

Serving our members with pride across the four Atlantic Provinces were not your typical organization. As a forward-thinking not-for-profit were committed to pushing the boundaries of whats possible.

If youre looking to be part of a company thats leading the charge in modernizing the travel and safety industry look no further. As a four-time recipient of the Most Trusted Brand in Canada over the past five years were on an unwavering journey to become the most trusted member-focused organization and top employer in Atlantic Canada. Join us and be part of the future with CAA Atlantic. Together well drive innovation ensure safety and redefine the way Atlantic Canada experiences the world.

Why Work With Us:

• Challenging work with an amazing team
• Strong commitment to the community and giving back (more than $50K in charitable giving to the IWK Foundation Ronald McDonald House Atlantic and the Janeway Childrens Hospital Foundation in 2022 in addition to many more)
• A competitive compensation package
• Generous paid time off based on professional experience
• Paid volunteering
• Telemedicine - provides you with 24/7 direct access to medical care and wellness services by phone or video chat
• Health and Safety of employees is the number one priority
• Complimentary Premier CAA Membership
• An in-house gym facility and/or corporate gym rate and partial reimbursement
• An innovative and dynamic work environment
• Ongoing learning and development opportunities

Our Vision: To be the most trusted and sustainable Member organization in Atlantic Canada.

Our Mission: To make a difference every day by anticipating understanding and exceeding the expectations of our Members

Our Core Values

• WE WILL BE BOLD We embrace change and encourage bold decisions to be made in pursuit of delivering positive impact and innovative solutions for our Members and our community.
• WE DO WHAT WE SAY Our Members and our Community know they can trust us to be there when we say we will to provide the safety and security they can count on and deliver the great service theyve come to expect. Our word is our bond.
• WE THINK DIFFERENTLY We create a culture built on being curious embracing new ideas backgrounds and perspectives which expands our thinking and leads to creative solutions.
• WE DO THE RIGHT THING We commit to operating in the best interest of others upholding integrity and being transparent in our actions and decision making.

Diversity and inclusion at CAA Atlantic

As a member-driven organization we are dedicated to building a workforce that reflects the diversity of the communities in which we live. It is important to us that every employee has the opportunity to reach their full potential and we recognize that diverse perspectives enhance our collective innovation creativity and allow us to provide amazing service to our Members.

Accommodation

Applicants should identify if they require accommodation during the competition process (on a confidential basis). All postings available in alternate formats upon request.