Assistant General Manager (AGM) – Automobile
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
The Assistant General Manager – Automobile supports the General Manager in overseeing daily operations improving business performance and ensuring smooth coordination across sales service spare parts and administration departments. The role focuses on operational efficiency customer satisfaction team management and profitability.
Key Responsibilities
- Operations Management
- Assist the General Manager in planning and executing day-to-day automobile operations
- Oversee service workshop spare parts sales and logistics functions
- Ensure compliance with company SOPs OEM guidelines and statutory norms
- Monitor operational KPIs such as productivity turnaround time (TAT) and quality
- Business & Financial Control
- Support budgeting cost control and profitability improvement initiatives
- Monitor revenue expenses and departmental performance
- Reduce operational losses warranty rejections and inefficiencies
- Team & Leadership
- Supervise departmental heads managers and supervisors
- Support recruitment training performance reviews and staff discipline
- Promote a culture of safety accountability and continuous improvement
- Customer Experience
- Ensure high customer satisfaction in sales and after-sales services
- Handle escalated customer complaints and critical issues
- Implement CRM processes and service quality improvements
- Process & Compliance
- Ensure implementation of SOPs 5S Kaizen and quality standards
- Coordinate internal and external audits
- Ensure workplace safety and regulatory compliance
Required Skills & Competencies
- Strong knowledge of automobile dealership / workshop operations
- Leadership people management and decision-making skills
- Business planning and financial understanding
- Excellent communication and coordination abilities
- Problem-solving and conflict-resolution skills
- Knowledge of ERP / DMS / SAP systems
Qualifications
- Bachelor’s degree in Automobile / Mechanical Engineering or Management
- MBA / PGDM in Operations or Marketing is an added advantage
Experience
- 8–15 years experience in the automobile industry
- Prior experience as Operations Manager / Service Manager / Senior Manager preferred
Work Environment
- Automobile dealership / service workshop / manufacturing unit
- Full-time role; may require extended hours during peak operations
Salary & Benefits
- Competitive salary based on experience
- Performance incentives
- Statutory benefits (PF ESI insurance)
- Career growth opportunities to General Manager role
Required Skills:
Automobile Operations Leadership Business Planning Communication Problem-Solving ERP Systems
Key Skills
- Restaurant Experience
- Hospitality Experience
- Assistant Manager Experience
- Management Experience
- Accounting
- Conflict Management
- Computer Literacy
- Hotel Management
- Leadership Experience
- P&L Management
- Supervising Experience
- Restaurant Management
