M365 Copilot Customer Success Lead EY Global Delivery Services

EY İlin İş Adamı Müsabiqəsi Azərbaycanda

Job Location:

Buenos Aires - Argentina

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

M365 Copilot Customer Success Lead

Enterprise Technology provides reliable secure and resilient technology services and solutions to support our 400000 EY people. As part of Enterprise Technology youll be at the forefront of enabling innovative technologies including emerging collaboration tools and top-tier technology infrastructure.

Our aim is to create a superior customer experience with clear investment in innovation alongside operational excellence that delivers efficient quality services and solutions. You will work with technologists and business experts to meet the increasing pace of our business. That means more growth for you exciting learning opportunities career choices and the chance to make a real impact.

The opportunity

Over the last 12 months we have seen a surge in demand for a central role to help support in driving adoption and success for M365 Copilot across all EY Super Regions and Service Lines. As such we are now seeking a Customer Success Lead to help identifying and evangelising the role that M365 Copilot can play across the organisation. This role will partner with Change Champions networks AI Leads Product Managers Brand Marketing and Communications (BMC) and Service Adoption (SA) focus on ensuring a seamless experience for our people fostering adoption and delivering measurable business outcomes through effective change management and stakeholder collaboration.

Your key responsibilities

As a Customer Success Lead for M365 Copilot you will:

Partner with Service Lines to identify success stories that can be shared across champions networks and beyond
Facilitate cross-Service Line forums for sharing adoption strategies and lessons learned
Manage and maintain the process for promoting the best prompts in use across the firm
Support the M365 Copilot change champions networks in place across the firm
Partner with the SA training team on what M365 Copilot features to include in existing and future training content and programs
Monitor voice of customer insights to identify gaps in our change & communications approach and partner with Product Managers SA & BMC on strategies to address them
Analyse user sentiment telemetry and reporting to highlight possible technical issues not reaching us via the IT Help Desk
Coordinate with EY product teams to escalate usability issues impacting adoption
Partner with Global & Local Talent / Learning teams on how to embed new M365 Copilot learning approaches (e.g. peer learning) across the organisation
Partner with Service Line AI Leads to identify actionable insights that will enhance change management practices accelerate M365 Copilot adoption and maximise value realisation across the organisation.

Skills and attributes for success

Strong communication and presentation skills to engage diverse audiences
Experience in driving adoption and change management for enterprise solutions
Ability to design and deliver training and enablement programs
Data-driven mindset to measure success and identify improvement opportunities
Collaboration and relationship-building with stakeholders across business units
Creative problem-solving and adaptability in a fast-paced environment
A passion and deep interest in the field of Generative AI

Ideally youll also have

Video content creation experience (e.g. user produced video shorts demonstrating how someone benefitted from using M365 Copilot)
Experience using GenAI tools such as Microsoft 365 Copilot in a work context
Experience partnering with Microsoft or other large technology organizations

What we look for

Were looking for a passionate committed and curious individual with a deep interest in MS cloud-based technologies and services. You should be prepared to work in a fast-paced environment to tight timelines and rapid change as EY adapts to various regulations and demand from the business whilst maintaining integration across the differing platforms maintained by EY.

What working at EY offers

Support coaching and feedback from some of the most engaging colleagues around
Opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way thats right for you

About EY

As a global leader in assurance tax transaction and advisory services were using the finance products expertise and systems weve developed to build a better working world. That starts with a culture that believes in giving you the training opportunities and creative freedom to make things better. Whenever you join however long you stay the exceptional EY experience lasts a lifetime.

If you can confidently demonstrate that you meet the criteria above please contact us as soon as possible.

Build your legacy with us.

Apply now.

Required Experience:

M365 Copilot Customer Success LeadEnterprise Technology provides reliable secure and resilient technology services and solutions to support our 400000 EY people. As part of Enterprise Technology youll be at the forefront of enabling innovative technologies including emerging collaboration tools and ...