Automotive Service Advisor
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Job Location:
New London, OH - USA
Yearly Salary:
$ 50000 - 95000
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Whaling City Ford is seeking a dedicated and customer-focused Service Advisor to join our team in New London CT. The ideal candidate will act as a liaison between customers and our service department ensuring a smooth repair and maintenance experience while delivering exceptional customer service. This role requires strong communication skills a passion for the automotive industry and the ability to manage multiple tasks efficiently.
Responsibilities
- Greet customers promptly and courteously understanding their vehicle service needs.
- Write repair orders and communicate service options costs and timelines clearly to customers.
- Coordinate with technicians to provide accurate and timely updates on vehicle status.
- Maintain accurate records of customer interactions vehicle repairs and service history.
- Follow up with customers to ensure satisfaction and build long-term relationships.
- Assist in managing service appointments and workload to optimize workflow.
- Promote additional services and products to enhance customer experience and service department profitability.
Requirements
- High school diploma or equivalent; additional automotive training or certification is a plus.
- Previous experience in automotive service advising or a customer service role preferred.
- Excellent verbal and written communication skills.
- Strong organizational skills with attention to detail.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Proficient with computer systems and software related to service departments.
- A passion for cars and automotive service is highly desirable.
Benefits
- Competitive compensation ranging from $50000.00 to $95000.00 per year paid weekly.
- Opportunities for professional growth and development within Whaling City Ford.
- Supportive work environment with a focus on teamwork and customer satisfaction.
- Comprehensive benefits package including health insurance paid time off and retirement plans.
About the Company
Whaling City Ford is a trusted automotive dealership located in New London CT known for outstanding customer service and a commitment to quality. We strive to provide our customers with top-notch vehicles and service experiences fostering a community of satisfied clients and dedicated employees. Join our team to be a part of a reputable company that values integrity professionalism and growth.
- Schedule service appointments and speak with customers every single day by following up over the phone after each appointment
- Actively listen to customers answering their questions and directing them appropriately as they request
- Respond quickly to customer phone calls internet leads through online scheduling and live chat inquiries
- Advise maintenance recommendations
- Confirm scheduled and missed appointments
- Strong computer skills including Outlook Excel and Word (and preferably dual-screen experience)
- Strong customer service background
- Excellent verbal and written communication skills
- Punctual reliable and eager to improve
- Clean driving record and valid drivers license
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
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